Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for beauty tools and accessories?
We offer a 90-day return policy for most items. Products must be in their original packaging. Please note that for hygiene reasons, some personal care items may be final sale.
Are KITSCH hair accessories suitable for all hair types?
Yes! Our products, including our signature satin pillowcases and heatless hair curlers, are designed to be gentle and effective for all hair textures, from fine and straight to thick and coily.
Do you offer eco-friendly or sustainable packaging?
At KITSCH, we are committed to sustainability. Many of our products feature recycled materials, and we are actively working to reduce plastic waste across our entire supply chain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How do I care for my satin pillowcase and eye mask?
To maintain the quality of your satin items, we recommend machine washing them on a cold, gentle cycle with a mild detergent and hanging them to air dry.